If you want to make a lasting impression on your customers, provide them with excellent customer support. Customer service can make or break your brand. Customers are more likely to share stories regarding their experience with your customer service rather than the product itself. Thus, your support must stand out. In the era of digital marketing, you can use the best WooCommerce customer service plugins to provide you with multiple ways to connect with your customers.
WooCommerce is a powerful eCommerce plugin that lets you customize your store however you want. WooCommerce is also equipped with virtually unlimited plugins and extensions to better facilitate your online store’s needs. Customer service is a crucial part of any business and every measure should be taken to automate it on your website to better reach, understand, and answer your customers regarding their queries, resulting in improved customer satisfaction.
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Best WooCommerce Customer Service Plugins
We have compiled a list of some of the best WooCommerce customer service plugins so you can easily make a choice. Let’s get started!
- Agile CRM
- Smartsupp Live Chat
- Hubspot Service Hub
- LiveChat
- Zendesk
- Kayako
- Dashly
- Trengo
- Help Scout
- HappyFox Chat
1. Agile CRM
Agile CRM is one of the best WooCommerce customer service plugins available. It enables you to add a chatbox on your website and trigger it as soon as the customer enters the site. It also divides customer service representatives into groups based on their knowledge regarding a particular product or service to better facilitate your customers.
With Agile CRM, you can easily manage your calls, tickets, check call histories, record calls, and much more from a single management system. It also provides optimum security through multiple authentication factors, alerts for security breaches, and encryption of data.
Key Features
- Segment customer support groups based on expertise regarding a service.
- Adds a chatbox on your website.
- Provides detailed reports and analysis through tracking metrics such as closed tickets, time of response, etc.
- You can also create automated responses to frequently asked questions.
- Has a complete ticketing system with labels, a rapid response rate, and an easier ticket creation process.
- Compatible with multiple plugins such as Stripe, MailChimp, Zendesk, etc.
To download, click here.
2. Smartsupp Live Chat
Smartsupp Live Chat is another WooCommerce customer support extension that enables you to interact with your customers on 3 different platforms. Through this plugin, you can add live chat, email inbox, and Facebook messaging on your site. Moreover, you can enable chatbots on your site and answer customers immediately or promote new offers and products to improve customer engagement.
Its Web Dashboard provides complete information about each customer and also lets you see real-time visitors and activity. You can also customize the chatbox text and colors to better match your brand’s personality. It is considered one of the best WooCommerce customer service plugins due to its increased conversion rates and sales.
Key Features
- Enables live chat, email inbox, and Facebook chats on your site.
- Mobile-optimized plugin and can be managed on phone.
- Web dashboard for detailed customer information and chat management.
- Enables file sharing.
- Can customize the chatbox, along with agent photo, description, language, colors, etc.
- Compatible with many eCommerce platforms such as WooCommerce, PrestaShop, Magento, etc.
To download, click here.
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3. HubSpot Service Hub
HubSpot is the ultimate WooCommerce customer service plugin. It helps manage all customer queries in a single workplace so you can easily answer them and improve customer satisfaction. It has divided its features into 3 broad categories: Scale Support, Unite teams and channels, and Power proactive service. All of these features are focused on expanding your customer support team’s reach and automate the process.
It also creates a helpdesk that prioritizes incoming issues by routing and automating the ticket creation process. You can also create videos and documents of frequently asked questions to minimize tickets.
Key Features
- Enables live chat, email inbox, and Facebook support on your site and connect your customers to the right agents.
- Automate the ticketing process.
- Create a library of frequently asked questions.
- Team Management features allow you to view and analyze the status, performance, and permission of agents.
- Gather customer surveys to further improve customer satisfaction.
To download, click here.
4. LiveChat
LiveChat is one of the best WooCommerce customer service plugins available. It adds chatbots on your website to automate the customer service process and rapidly resolve as many issues as possible. It consists of unlimited features that are divided into different categories such as chat tools, customer engagement, reports and analytics, security, and much more.
Chatbots also help in generating leads, collecting tickets, and creating multiple channels for chatting. With LiveChat, you can also segment customers based on their behavior and offer them related services and products.
Key Features
- Chat Tools consists of message sneak-peak, automatic responses, adding tags and labels, sharing files, etc.
- You can customize the chatbot, agent profiles, and set languages.
- Provides multiple chat channels such as SMS, Facebook messaging, chat widget and page, Apple Business Chat, etc.
- Premade templates available to choose from.
- Detailed reports regarding eCommerce, customer, agent, ticket, etc.
To download, click here.
5. Zendesk
Zendesk is among the best WooCommerce customer service extension available. It lets you manage multiple channels such as email inbox, chat, invoice, Facebook messenger, Whatsapp, WeChat, and much more. You can also customize your support channels according to your preference to optimize workflow.
Zendesk also provides detailed analysis reports regarding customer needs, team performance, and much more to further improve your support. You can also gather relevant customer information from external platforms to know them better.
Key Features
- Integrates with popular social messaging apps.
- Introduce a live chat option on your website for quick queries.
- You can create customer context based on their profile to better facilitate their needs.
- Add a personalization touch with voice and SMS customer support.
- Create a mobile responsive knowledge base help center where customers can review solutions to frequently asked questions.
To download, click here.
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6. Kayako
Kayako is a WooCommerce customer service plugin that is designed to provide an optimum workplace where multiple agents can work together and put forward their expertise regarding an issue. With Kayako, you can deal with multiple channels in one place, manage requests better, and improve customer satisfaction.
Kayako enables live chat on your website which lets you manage requests from multiple channels, even if you are offline. It is extremely easy to use and also provides room for customization.
Key Features
- A single conversation can be shared with multiple agents to better solve the problem.
- Enables live chat support on your website.
- Supports multiple social channels and provide customer context-driven service.
- It creates a knowledge base for costumes for quick access to a solution.
- An internal helpdesk is available for employees to interact with each other.
- Integrates with Zapier.
To download, click here.
7. Dashly
Dashly helps in converting your visitors into customers by providing them with excellent customer support. You can engage with your customers through live chat and also schedule demos and calls. You can manage multiple support channels such as social media, email, and messenger from a single space.
Dashly also enables a lead bot on your store to help customers meet the right agents. You can also create a knowledge base for your customers to reduce increasing tickets. You can also set up popups, chatbots, and much more based on customer behavior on-site.
Key Features
- One place to manage all your social media support channels.
- Enables live chat, schedule demos, and calls.
- Segment your customers based on their behavior and target them with personalized emails.
- Track and analyze your website performance to further improve your marketing.
- Enable chatbots to automate the lead generation process.
To download, click here.
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8. Trengo
Trengo helps you deliver amazing customer service by integrating all your support channels into a single platform. It is considered one of the best WooCommerce customer service plugins available. The organized inbox lets you manage all conversations in a single workplace so that you can effectively control all queries and even answer them on time. It also enables you to internally interact with agents to assign them to customers or leave comments.
Key Features
- Manages all support channels in a single organized inbox.
- Support channels include SMS, email, voice, WhatsApp, WeChat, Instagram, Messenger, etc.
- You can tag a colleague to assign them a conversation or leave comments.
- Drag and drop chatbot builder.
- Adds labels and automatically assign conversations based on groups of expertise.
- Reduce waiting time through the self-service help desk.
- Supports Asana, Salesforce, etc.
To download, click here.
9. Help Scout
Help Scout is an all-in-one WooCommerce customer service plugin that provides you with multiple features to keep your customers happy and satisfied. This plugin consists of a shared inbox where you can assign conversations to agents, leave internal comments, and optimize the workflow. You can also embed helpful articles from your site to create a quick and easy access knowledge base for your customers. It is one of the best WooCommerce customer support extensions.
Key Features
- The shared inbox is available for optimizing workflow.
- Create a knowledge base for customers.
- Connect with your customers through live chat or emails
- Provides reports regarding response time, resolve time, conversion rates, etc.
- Integrates with multiple support tools such as Slack, Capsule, Shopify, etc.
To download, click here.
10. HappyFox Chat
HappyFox Chat lets you automate your customer service by providing you with the best essential tools required to reach your customers in their time of need. With this plugin, you can add live chat support to your website. You can also customize the chatbots and chat widget color and messages without any coding. Thus, it is one of the best WooCommerce customer service plugins available.
Key Features
- Enable live chat support and canned responses on your website.
- Distribute your agents to reduce waiting time.
- Manages multiple website chats in a single inbox.
- Website, desktop, and mobile-optimized plugin.
- Customize the chat widgets color and text.
To download, click here.
Final Words
WooCommerce consists of multiple customer service plugins to add live chat support, chatbots, organized inbox for multiple channels, and much more on your website. Customer satisfaction is the key to success for every business, and positive and helpful customer service is sure to catch the customer’s eye and increase conversion rates. Thus, by enabling customer service on your site, you can reach out to your audience, answer their queries, and generate leads easily.
