Discontinued
Kayako
By Kayako
This plugin is no longer available
Integration discontinued: Kayako continues as a helpdesk product (now the AI-focused Kayako One, owned by ESW Capital), but its WordPress/WooCommerce integration is no longer available.
What it was
Kayako is a WooCommerce customer service plugin that is designed to provide an optimum workplace where multiple agents can work together and put forward their expertise regarding an issue. With Kayako, you can deal with multiple channels in one place, manage requests better, and improve customer satisfaction. Kayako enables live chat on your website which lets you manage requests from multiple channels, even if you are offline. It is extremely easy to use and also provides room for customization.
What it did
- A single conversation can be shared with multiple agents to better solve the problem.
- Enables live chat support on your website.
- Supports multiple social channels and provide customer context-driven service.
- It creates a knowledge base for costumes for quick access to a solution.
- An internal helpdesk is available for employees to interact with each other.
- Integrates with Zapier.